terms and conditions

Contact Us
If you have any questions regarding the Lead By Example shop, its products or an order that you have placed please either email shop@leadbyexample.com or call: +442073752077 (Monday – Friday 09:00-18.00).

Returns Policy
We stand behind the quality of everything we sell. Your satisfaction with the selected products is of the utmost importance to us. We make every effort to select and sell products of the highest standards but since we are not the producer of the products that are sold and therefore we (edsonwilliams) can not be held responsible for any defects or failures of the products.

If there is a problem with your order, please contact us immediately so that we can promptly resolve it for you. Full refunds (less shipping fees) will be issued if merchandise is returned prepaid in its original condition within 30 days; otherwise a re-stocking fee may be charged. The return address: edsonwilliams, the old truman brewery, 91 bricklane, London, E1 6LY, UNited Kingdom

Pricing and Currency
After completing your order you will receive a confirmation and costs by e-mail. The total cost of your order reflects the price of the items ordered plus a shipping charge for handling, packing and postage. All products are priced in Pounds Sterling (£), and include Value Added Tax where applicable.

Safe Shopping
All our transactions are via Pay-pal. This server is secure for commercial transactions.
All personal information, including credit or debit card number, name and address are encrypted using 128-bit security so that all transmissions over the internet between your browser and the pay-pal server cannot be read by anyone unauthorized.

Placing your order means acceptance of these terms & conditions. These terms & conditions do not apply to Product purchases from a reseller or distributor nor is it a reseller or distribution agreement. These terms & conditions are subject to change at any time, and it is your responsibility to check these term & conditions regularly before ordering products in case there are any changes.

Availability of Goods and prices
Availability information for titles is listed on each individual product. All items are usually dispatched within 3 working days after the payment has been received. We aim to deliver within 7 to 14 days for European destinations and within 12 to 24 days for the rest of the world.

Your undertakings and warranties You warrant that the information given on your order form is complete and accurate.

Acknowledgement of Order
When you have completed your order you will be sent an e-mail confirming your order. It will state what the products are, the cost (including VAT and P&P) and delivery and invoice details. If your order has been unsuccessful you will be made aware of the reason why and possible explanations.